The Challenge of Training at Scale
Training has always been a cornerstone of operational excellence. When people understand processes, systems, and responsibilities clearly, companies run faster, cleaner, and smarter.
But as businesses grow—especially those with multiple branches, diverse roles, and end-to-end operations—training becomes one of the hardest activities to scale.
Most companies face these problems:
- High training costs: flying trainers across regions, scheduling classes, printing manuals
- Inconsistent quality: different trainers → different messages → inconsistent execution
- Limited flexibility: employees struggle to attend sessions due to shift work and operational demands
- Difficult tracking: no visibility on who has completed training—or how well they understood the material
- Slow updates: SOP changes and system updates cannot be communicated quickly across all sites
When your business spans across the country, these challenges compound rapidly.
And this is exactly what happened for one of our clients: Samator Group, a nationwide industrial gas provider with complex operations and thousands of employees working across Indonesia.
Introducing SamatorEdu — A Modern, Role-Based Learning Platform
SBI partnered with Samator Group to build SamatorEdu, a customized digital learning platform designed specifically for their organizational structure and operational needs. Instead of relying on repeated classroom sessions, SamatorEdu allows employees across Indonesia to learn anytime, anywhere, with content curated to match their exact responsibilities.
General business process knowledge, End User Procedures (EUP) for ERP usage, daily operational workflows, and even certification requirements—such as mastery of TrackAbout—are delivered directly through the platform. Some courses are open to all employees, while others are assigned automatically based on job roles, ensuring relevance and clarity for every learner.
With SamatorEdu, every update to an SOP or system input method becomes immediately accessible. No waiting. No manual coordination. No inconsistent explanations. Every employee now receives the same structured information the moment it is released.
Key Platform Features
- Role-Based Learning Paths: Content automatically assigned based on job function
- ERP End User Procedures: Step-by-step training on system usage
- Certification Tracking: Monitor completion and skill mastery
- Real-Time Content Updates: Instant access to new SOPs and procedures
- Multi-Site Deployment: Accessible across all locations nationwide
- Progress Analytics: Management visibility into training completion
What This Means for a Modern Workforce
Digital capability building is not just about convenience. It ensures that employees understand their tasks deeply and uniformly, which is crucial for a large enterprise like Samator Group. With SamatorEdu, learning becomes flexible, repeatable, and aligned with daily operations.
Managers gain visibility into progress. They can see who has completed training, identify knowledge gaps, and ensure certification requirements are met before employees take on critical responsibilities.
Employees gain confidence in their skills. They can revisit training materials as needed, learn at their own pace, and access the exact procedures they need when they need them.
The company gains a workforce that can keep up with technological and procedural change. As systems evolve and processes improve, the learning platform evolves with them—ensuring the entire organization stays aligned.
Beyond SamatorEdu: Building Your Own Learning Ecosystem
SamatorEdu is only one example of the kind of capability-building solutions SBI develops. Every project is built around the client's goals, systems, and culture—ensuring the platform becomes a natural extension of how they operate.
Our role includes designing the learning flow, building the platform, structuring content, creating role-based paths, implementing certification, and integrating the system with existing operations. The result is a learning ecosystem that isn't just digital—it's intelligent.
And while this case demonstrates one approach, it does not represent the full scope of what we can create. Every organization has unique needs, and our solutions are tailored accordingly.
The Future of Enterprise Learning
In a world where technology changes rapidly and operational complexity increases, companies can no longer rely on annual training sessions or printed manuals. The organizations that thrive are those that build continuous learning into their operations—making knowledge accessible, consistent, and immediately actionable.
Digital learning platforms like SamatorEdu represent more than just a training tool. They become the foundation of organizational capability—ensuring that every employee, regardless of location or shift schedule, has the knowledge and skills to perform their role with confidence and precision.
That's not just training. That's transformation.